Customer Service Legal Representative

Descripción del puesto

Our client, an advertising agency, is an advertising agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV & radio campaigns for the legal industry.

In this position, we are looking for highly motivated individuals to assist our consumers in pursuance of a legal claim. Professional phone etiquette, soft skills, attention to detail, and accurate data entry is a MUST.

• Remain readily available for all inbound calls and transition to outbound calls as needed

• Handle a high call volume daily

• Maintain professionalism and follow all call handling procedures as trained

• Follow each client’s intake criteria to obtain needed information

• Maintain reports per Client/Campaign on outreach attempts + final call disposition

Requisitos

Requirements:

• Flexible/open to work varying shifts, including weekends, overtime and/or holidays

• Proficient in Word and Excel, including Microsoft Office/Office 365 and ability to learn proprietary software

• Type (40 wpm) with accurate data entry on all reports and completed intakes

• Demonstrate a dedicated work ethic with an adaptable mentality to work in a fast-paced environment / Deadline driven

• Demonstrate effective time management, organizational, and analytical skills

• Exceptional oral and written communication skills

• Must have a pleasant, positive, patient, and friendly attitude

• Uphold a high level of confidentiality

Education and Experience:

• High School Diploma or equivalent

• At least 3 to 6 months of customer service experience in a call center environment is preferred

• English C Level - Native

• Legal/Medical/Pharmaceutical background is a plus

Beneficios