Descripción del puesto
Responsibilities:
Ensure that our quality standards and values are met in every interaction.
Develop a training program that includes new agent training, L2 agent training, VIP Host training, monthly trainings, created with specific objectives and defined evaluation and testing methods.
Review and evaluate a set of chats, calls, and emails of each agent and assess these interactions based on the project standards.
Identify the need for training and onboarding programs and develop the training with the Management Team.
Keep up to date with products and procedures.
Create, Review and Update all training and evaluation material.
Requisitos
Skills:
Minimum 3 years of experience.
Advanced English spoken and written
Good attendance and punctuality
Excellent communication and interpersonal skills
Excellent time management skills.
Ability to work with little supervision
Beneficios
Offering 2 days off + benefits
Salary $1,200.00 monthly